Support

Write to us at support@nyxwyn.com and a real person will answer. For anything about your data or privacy, write to privacy@nyxwyn.com.

Common questions

I didn’t get the email to confirm my account

Check your spam or junk folder for an email from no-reply@nyxwyn.com. Email links work once and expire after a while; if yours has, ask for a new one from the sign-in screen.

How do I cancel Premium?

Subscriptions are handled by Apple or Google, so you cancel in the store you subscribed through:

• iPhone: open Settings, tap your name, then Subscriptions, then Nyxwyn.
• Android: open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, then Nyxwyn.

Cancelling does not delete anything. Your journal stays readable and yours.

How do I delete my account?

In the app, go to Settings and tap Delete account. If you can no longer open the app, see Delete your account.

Is Nyxwyn therapy?

No. Nyxwyn is a journal. It identifies themes in your writing; it does not tell you what a dream means, and it is not medical or therapeutic advice. If dreams, sleep or anything else worry you, please talk to a professional or someone you trust. Many people bring their journal to those conversations, and Nyxwyn is made to help with that.

Where is my journal stored?

In Frankfurt, Germany, locked to your account. Read how we protect your dreams or the full Privacy Policy.